Shopper FAQ

Shopper FAQ

shopper FAQ's

Have questions about shopping on Shop Spree?

Find answers to common questions about products, orders, payments, delivery, returns, refunds and your customer account.

1. What is Shop Spree?

Shop Spree is an online marketplace where customers can shop from different vendors and discover a wide range of products in one place.

2. What can I buy on Shop Spree?

Shop Spree offers products across different categories, including:

• Electronics and accessories
• Fashion and clothing
• Beauty and personal care
• Perfumes and fragrances
• Home and living
• Accessories and jewellery
• Office and stationery products
• Automotive accessories
• Other products from approved Shop Spree vendors

  • Our range of products will continue to grow as more vendors join the marketplace.
3. Who sells the products on Shop Spree?

Products are sold by independent vendors who have been approved to sell on Shop Spree. Each product listing identifies the vendor selling the product.

4. Is Shop Spree the seller of the products?

Shop Spree provides the marketplace platform. Products are supplied by the individual vendors. Vendors are responsible for their products, product descriptions, availability and fulfilment of orders, subject to Shop Spree's marketplace rules.

5. How do I place an order?

Browse the Shop Spree marketplace.

Select the product you want.

Add it to your cart.

Proceed to checkout.

Enter your delivery and contact details.

Select your available payment method.

Complete your payment.

Wait for your order confirmation and delivery.

6. What payment methods does Shop Spree accept?

Available payment methods may include online card payments and other payment options offered at checkout. Payment options can vary depending on the order and may be updated from time to time.

7. Can I pay by EFT?

Where EFT is available, customers can select it during checkout and follow the provided payment instructions. Orders will only be processed once payment has been successfully confirmed.

8. Can I deposit cash to pay for my order?

Where a cash deposit payment option is provided, customers may deposit cash at participating Capitec ATMs. ATM deposits will incur a R1.40 fee per R100. 

For example:

• R100 deposit = R1.40 fee

• R1,000 deposit = R14 fee
• R10,000 deposit = R140 fee

Customers are responsible for any bank charges associated with their chosen payment method. 

9. Can I buy products from different vendors in one order?

Yes, you can add products from different vendors to your cart.

However, products from different vendors may be processed and delivered separately. Delivery charges and delivery times may also vary between vendors.

10. How much does delivery cost?

Delivery costs depend on the vendor, product, delivery location and delivery method. The applicable delivery cost will be displayed during checkout where available.

11. How long will my order take to arrive?

Delivery times depend on the vendor, product availability and delivery location. The estimated delivery period provided by the vendor should be used as a guide. Delays may occur because of circumstances outside the vendor's or Shop Spree's control.

12. Can I collect my order?

Some vendors may offer collection. If collection is available, the applicable collection information will be provided by the vendor or displayed on the product/order information.

13. How do I track my order?

Tracking is available on the Shop Spree website, you will receive the relevant tracking information once your order has been dispatched. Orders can be tracked here. 

14. What happens after I place my order?

Your order will be received and processed. The relevant vendor will prepare your product for fulfilment and delivery. You will receive updates regarding your order status and delivery.

15. Can I cancel my order?

Order cancellation depends on the status of the order. If your order has not yet been processed or dispatched, contact Shop Spree as soon as possible. Orders that have already been dispatched may not be cancellable and may instead need to follow the applicable return process.

Branding and Identity

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Interfaces and Interactive

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Development and CMS

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16. Can I return a product?

Returns are subject to the applicable Shop Spree and vendor return policy, as well as applicable South African consumer protection laws. Customers should check the return conditions before purchasing.

17. What if I receive a damaged product?

Contact Shop Spree as soon as possible. Provide your order details and, where appropriate, photographs showing the damage. The issue will be reviewed and the applicable resolution will be communicated to you.

18. What if I receive the wrong product?

Contact Shop Spree as soon as possible. Do not use the product if it is not what you ordered. Keep the packaging and product in the condition in which you received it until the issue has been resolved.

19. What if my order never arrives?

Contact Shop Spree with your order number. Where tracking is available, the delivery status will be checked and the appropriate next steps will be communicated to you.

20. What happens if a product is out of stock after I order it?

If a vendor is unable to fulfil your order because the product is unavailable, you will be contacted regarding the available options. Depending on the circumstances, this may include a replacement, cancellation or refund.

21. How do refunds work?

Where a refund is approved, the refund will generally be processed using the applicable payment method or according to the applicable refund procedure. The time for the funds to reflect may depend on the payment provider or bank.

22. Can I change my delivery address after ordering?

Contact Shop Spree or the relevant vendor immediately if you entered the wrong delivery address. Once an order has been dispatched, the delivery address may no longer be changeable.

23. Do I need an account to shop on Shop Spree?

Some purchases may be possible without creating an account, depending on the checkout configuration. Creating an account can make it easier to manage your orders and customer information.

24. I forgot my password. What should I do?

Use the Forgot Password option on the Shop Spree login page and follow the instructions to reset your password.

22. Can I change my delivery address after ordering?

Contact Shop Spree or the relevant vendor immediately if you entered the wrong delivery address. Once an order has been dispatched, the delivery address may no longer be changeable.

23. Do I need an account to shop on Shop Spree?

Some purchases may be possible without creating an account, depending on the checkout configuration. Creating an account can make it easier to manage your orders and customer information.

24. I forgot my password. What should I do?

Use the Forgot Password option on the Shop Spree login page and follow the instructions to reset your password.

25. Is my payment information secure?

Payments are processed through Shop Spree's available payment providers. Shop Spree does not require customers to send their card details to vendors through WhatsApp, email or other direct messages. Never send your full card number, PIN or online banking password to a vendor or anyone claiming to represent Shop Spree.

26. Can I contact a vendor directly?

Where vendor contact information is provided, customers may contact the vendor regarding product-specific questions. For order issues, customers should provide their order number so that the issue can be dealt with efficiently.

27. What if I have a problem with a vendor?

Contact Shop Spree with your order details and an explanation of the issue. Shop Spree may investigate the matter and take appropriate action in accordance with its marketplace rules.

28. Are all products on Shop Spree genuine?

Shop Spree requires vendors to list genuine and legally permitted products. Counterfeit products and misleading product listings are not permitted. If you believe a product may be counterfeit or incorrectly represented, report it to Shop Spree.

29. Can I report a product or vendor?

Yes. If you believe a product or vendor violates Shop Spree's marketplace rules, is misleading, counterfeit or otherwise inappropriate, contact Shop Spree and provide the relevant product or vendor information.

30. How do I contact Shop Spree?

For assistance with your Shop Spree order, account or shopping experience, contact the Shop Spree support team through the contact details provided on the website. Please include your order number where applicable so that your enquiry can be handled more efficiently.

Shopping Safely on Shop Spree

For your protection:

1 Check the product description before purchasing.

2 Check the vendor information where available.

3 Never send your banking PIN or password to anyone.

4 Never provide your full card details through WhatsApp or email.

5 Keep your order confirmation and payment records.

6 Contact Shop Spree if something does not look right.

Contact Us

Can't find the answer you're looking for? The Shop Spree support team is here to assist you with your shopping enquiry.

Address

534 Thulo St, Tsolo, Katlhong

Phone

060 459 2199

Email

queries@shopspree.co.za

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